Desktop Support

	Nothing can frustrate your employees as much as their computers. Isolated computer problems can be difficult to identify and diagnose. At ASD, we treat each computer at your organization as if it were on our president's desk.

Our comprehensive desktop support offering has three levels:

• Help Desk Support/Call Center - where we troubleshoot problems and assist users by phone or assign an on-site or on-call specialist
  
  
• Desktop Support - where we assist users in person to solve more complex technical problems (detailed troubleshooting, installations, upgrades, relocation of equipment, and more)
  
  
• On Site Personnel - where we provide full-time on site personnel to troubleshoot hardware, software, network, and data communications at your organization

Although response times are set in each contract, ASD achieves standards equalivant to or greater than those established by the Gartner Group. All service calls are logged in a database, tracked and worked until resolved - quickly and promptly. We will even keep you apprised of call volume and trends.

Our heritage is in desktop support, and we take pride in maintaining a high standard of excellence in these services.